One of my employer’s clients has its call center outside the US. A customer of theirs (not ours) called them to change a reservation. Apparently that customer got frustrated with the CSR they were speaking with and demanded to speak to an American. Not having any Americans handy, they transferred them to me (a totally understandable action on that CSR part). Yes I’m an American; no I couldn’t assist them since I only handle the insurance. The customer was not very pleasant to me; and less so when they realized how the other CSR had screwed them over. I can only imagine how they were to the other CSR. You shouldn’t treat other people like sh*t, there are ways for them to get even. They demanded an American; that is just what they got, however…