I took a call from an older gentleman and it was quickly apparent his hearing was sub pair. He wanted to cancel his cruise so after I pulled up his info I asked him if he was traveling with Alice to confirm I was in the correct account. His response was no I’m traveling with Princess. So I rephrased the question and asked it again, this time his answer was who? Apparently I was on speaker, because then I hear “he’s asking about me”, from Alice. I just broke down laughing; it was just one of those moments where it’s good to have a mute button.