So let me clarify, you screwed up your booking, not us, but you and it’s our fault? Then you state you are not going to do business with us again because you messed up and want us to compensate you for your stupidity, but we can’t. I think we can continue to thrive without your business.

They were going to Niagara Falls and wanted to book a hotel on the US side, knowing they weren’t allowed in Canada. But a lack of attention on their part and they actually booked a hotel in Canada, but that’s our fault. Way to own your stupidity by blaming everyone else; no wonder Canada doesn’t want you!