Had a customer inquiring about a specific coverage in their insurance. They kept reading the same line in the policy to me over and over, ignoring the rest of the paragraph that line was contained in. When I tried to explain the rest of the paragraph and how it works, they read me that one line again. If they would just take the line in context with the rest of the paragraph, they could answer their own question, but they were just fixated on that one line and wanted to hear nothing else. (I wanted to tell them, it’s a 12 page policy; it is not summed up in one line. So stop repeating it, it makes you sound stupid.) When you take something out of context you can interpret it any way you desire. It reminds me of the time someone argued with me over the meaning of “Maybe” in one of our policies.