You are treating me like an idiot because I can’t find your information.  Going so far as to sarcastically respelling your last name of “Burns” over and over again like I didn’t get it the first time.  However, despite me explaining that you’re not in the system, you keep insisting you are, until you realize you’re calling the wrong place.  Of course you apologized for your rude behavior, yeah sure, when pigs fly.