I love it when people get mad that we can’t make a speedy decision on what they feel is their cut and dry situation.  Your situation maybe clear, but it still has to wait its turn behind everyone who got here first.  We take care of each claim in the order it’s received and since these are not life and death issues, chill out.  You an’t special and maybe I’ll put a hold on it and you’ll go back to the end of the line.