Someone called about a refund and as I was explaining the process and they then decided to jump off the bridge screaming I’m a lawyer you mother fu*ker and I want to speak to your supervisor now! Being they were having a tantrum, I put them in a time out for 5 minutes before I transferred them. As I was in the process of actually transferring them to a supervisor they hung up. Telling me you’re a lawyer is a non-threat, swearing at me is going to get you a time out. Act like a child, get treated like one.