When you put in a claim for insurance you have to provide documentation to prove what you’re claiming. Usually when people can’t be bothered and just want us to write a check, they think threatening us with a lawyer will change things. Never does, but we’ll allow them their delusions. Well a client took it one step further, not only was he going to sue us, but he was going to make us pay his legal fees. This is a delusion at a higher level than I’ve recently encountered. If their lawyer is any good, they should be able to dispel these delusions, if not, they should drop the client.

I happen to get this client back the following day with a whole new attitude. I don’t know if they spoke to a lawyer, but they were a whole lot more accepting of the reality they were in.