Just because you are stating that the policy was not available online for you to review doesn’t mean you’re right. Rather it means you’re expressing your ignorance or just plain lying. Especially since the last person I spoke to was quoting from it while on the site as they asked me their questions. It’s there and we’re not hiding it from anyone.   Another satisfied customer who didn’t read what they bought and now think were scamming them since they instead choose to ass(u)me after they checked off yes that they read it and agreed to it when prompted by the website. They then conveniently forget that they actually did this, so how is this our fault?