We took a call from a customer who wanted to complain to us that the rental car company wouldn’t let them have a car and they were pissed (not like we cared). So why weren’t they allowed to rent the vehicle? There was a very good reason, both of the drivers showed up at the counter with expired driver’s licenses in hand. In their world view it was the company’s responsibility to inform them they needed a valid license before they could pick up the car. This is where personal accountability comes into play, which they were sadly lacking. They just wanted to blame everyone for something that’s their responsibility. If you want to drive legally, you need a current license and if you want to rent’s someone else’s car, they have the right to require one. Of course this was also our fault; because our client’s website hadn’t been stupefied enough for them to follow along.