We paid for a trip delay for an individual.  They called in upset because we denied the extra kennel charges for their dog.  Their reasoning they presented was that it was a pet hotel and the plan covers the cost of hotels.  It does, but that’s people hotels, not pet.  Again they argue that the policy doesn’t say it doesn’t cover pets.  The policy doesn’t say anything about pets, because it’s a people policy, not a pet, don’t ass(u)me.  I understand people see their pets as their children, but we’re meanies and we don’t care.

My employer does sell pet health insurance thou, I felt like transferring the claimant over to them, a good lead for a sale.