When you put in an insurance claim, you have to prove what you’re claiming; they’re not going to take your word for it (those days are long gone). Actually had a claimant call in upset because; “I verified the flight delay with my personal email, so that’s all that is necessary”, no, not really, we still need actual proof from the airline. I guess they have a perceived sense of importance so their word is golden and we shouldn’t doubt it, but alas, we still do. How inconsiderate of us. Undoubtedly, their valiant struggle against reality will continue and yet we still can’t pay their claim. This is but another situation where no matter how much you yell, you still aren’t getting paid. Proof is golden, your word is not.